Frequently Asked Questions
PRODUCTS DO YOU SELL?
ARE THESE PRODUCTS NEW OR ARE THEY REFURBISHED?
Our products are pre-owned, refurbished and in great condition. All of our chairs and scooters have been pre-owned before we found them, this makes them more affordable for you, our customer. Our scooters go through an eleven point quality inspection by our technicians before they go on the floor. We know that not everyone has insurance that will cover the expense of a new chair or scooter, so we try to offer the best quality equipment at the most affordable prices. Our primary goal is to serve as a cost effective alternative for those without insurance and give them a cost effective alternative to in-home demo and retail outlets.
ARE THERE ANY HIDDEN CHARGES?
No. All of our prices include batteries. Many dealers advertise prices which do not include batteries, so they will give the impression of having a lower price. Our posted prices for shipped scooters and powerchairs INCLUDE free airline approved/sealed batteries, free battery charger, and there's no sales tax for most items. Many medical equipment products are tax exempt. Some items are taxable, but at this time, shipping from one state to another makes it tax exempt. You would pay no sales tax if you live outside of Florida.
HOW SOON WILL MY SCOOTER OR POWERCHAIR ARRIVE?
All of our products are shipped within 2 days of purchase, shipping may take up to two weeks depending on the location of the customer.
WILL IT ARRIVE FULLY ASSEMBLED?
Yes most of the time.
EXPLAIN THE BEST WAY TO CARE FOR THE BATTERIES FOR MY UNIT?
WHAT IF I NEED REPAIR/SERVICE?
To save both time and money we suggest going to your local repair center. There are many affordable repair centers nationwide, you can call us to find the center that is closest to you. All manufacturers have special toll free referral numbers set up to refer you to the closest authorized service centers in your region. Many times your chair or scooter will be under factory warranty.
Repairs or service may be done free of charge by Value Mobility during the 30 day warranty period. The customer is responsible for the shipping of the unit. Service outside the warranty period will be done according to a schedule of hourly rates.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
If purchasing with credit card, Print out:
CAN I PAY THROUGH MEDICARE AND INSURANCE?
Value Mobility is not able to process any insurance claims for any insurance carrier including but not limited to Medicare.
Our primary goal is to serve as a cost effective alternative to retail store prices for those who do not qualify or are denied by Medicare, and are paying from their own funds. If you fit into either of these categories, we can save you money.
VALUE MOBILITY IS NOT CURRENTLY HANDLING MEDICARE CLAIMS THROUGH ITS ONLINE DIVISION. BY PURCHASING THROUGH OUR ONLINE CATALOG, YOU ARE WAIVING THE RIGHT TO FILE WITH MEDICARE AFTER THE SALE.
If you think that you might qualify for Medicare coverage to purchase an indoor economy model, we recommend using a local dealer.
Merchandise Sale & Return Policy
We hope to have you as a 100% satisfied customer, and hope that you consult with your physician- to make sure you are getting the right product to meet your needs. We realize that once in a while and item may have to be returned, so this is our official return policy:
All orders will be shipped the most economical way possible. Our carriers will be used unless other instructions are given. All Prices are subject to change without notice. If you need to return a product, contact customer service to obtain a return authorization number. All Returns require authorization. Any item shipped to us without return # on box will be refused. Returns accepted 30 days from the date of receipt, of equipment. All returned items are subject to a 25% restocking & handling fee plus freight both ways. In order for us to keep our pricing down, we must charge a restocking fee for returned items. All returned items are subject to inspection for use and damage before credit is issued. You may incur additional charges if product is returned in damaged condition. Purchaser is responsible for getting item shipped back to warehouse in same condition it was shipped to them.
Our products are not intended for street or highway use. Please always keep safety in mind and drive carefully.
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